Terms & Conditions.

By using our print and design services you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that are communicated. Wardman & Wythe LLP reserves the right to make changes to this document and to these Terms of Usage at any time without prior notice.

You should review these Terms of Usage each time you place an order. You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or by sending an e-mail to the e-mail address you provided to us. You may withdraw your consent to receive communications from us electronically by means of an e-mail. However, if you withdraw your consent to receive our communications electronically, you must discontinue the use of our services.

Prices

Our quotes are an estimated cost and may vary to your final invoice. Please note, each quote is different based on the bespoke services we provide. Prices can change at any time. In case of any price mistakes, Wardman & Wythe reserves the right to change or cancel the order.

Order Deadlines

Artwork supplied by the client must be provided by the deadline stated. Our production deadlines and turnarounds only start once artwork has been correctly supplied and signed off. Any files artworked by Wardman & Wythe require both/all parties to be in agreement of the final artwork before production commences.

Product Colours

We do not provide digital printing therefore, some variation in colour is expected during the print production. This should be expected and accepted as reasonable. Wardman & Wythe offer no liability in respect of such variations. The print result is dependent on many factors, including the character of the paper from individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether the product is gloss/matt/silk, the print site’s climate conditions, such as temperature or air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our processes work, this will not constitute a reason for complaint.

Please be aware that a colour on your screen or on your printout from an ink-jet printer will look slightly different to the finished print product. A computer screen shows colours using the RGB System, an offset printer uses CMYK and we use mixed inks.

Paper Weight and Materials

Wardman & Wythe purchase paper and materials from various suppliers and paper mills. We are unable to give 100% guarantee that the same paper will be used for different products ordered. For technical production reasons, we unfortunately cannot take into consideration the grain of the paper when placing your order.

Wardman & Wythe are under no obligation to share print materials used in production with the Buyer. This includes (but is not limited to) photopolymer plates, ink, metal type and paper.

Wardman & Wythe offer no liability for materials supplied by the Buyer. Such items when supplied by the Buyer shall remain the Buyer’s property. Moreover, we may reject any materials supplied by the Buyer which we feel are unsuitable.

Wardman & Wythe shall be entitled to make a reasonable charge for the storage of any Buyer’s property left with us.

Print Expectations

The reasonable achieveable print is the discretion of Wardman & Wythe. It is not always possible to accomplish heavy indentation, no show through or a kiss print. Specific expectations require previous discussion between Wardman & Wythe and the Buyer however, Wardman & Wythe offers no guarantee.

Logo

Wardman & Wythe reserve the right to add their logo to any printed materials which we produce. The placement, colour and size of this remains the choice of Wardman & Wythe unless otherwise previously discussed and agreed with the Buyer. 

Proofs

Due to the nature of the print services we provide, we are unable to supply the Buyer with a physical proof prior to production. We only provide digital proofs, in the way of photographs and videos prior to completing the order. However, please note that if this is not responded to in a timely manner Wardman & Wythe accept no liability for completing the order without proof sign off. The Buyer shall be charged extra for lengthy waiting times that may hold up production.

Customer’s alterations and additional proofs necessitated thereby may be charged extra. When style, type or layout is left to Wardman & Wythe’s judgement (without prior notice), changes therefrom are at the customer’s risk and may be charged extra.

In the event you require a physical proof, please get in touch for a quote and this will be reflected on your invoice. Wardman & Wythe accept no responsibility for inconsistencies between proofs and final product.

We are able to provide samples of Wardman & Wythe work upon request of the Buyer, we charge a small fee for these. The intellectual property of these samples remains that of Wardman & Wythe and are not to be sold.

General

All the terms and conditions and/or any transactions occurring online at www.wardmanandwythe.co.uk, via email or by phone are subject to English law. Wardman & Wythe is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The Buyer’s order shall be deemed an acceptance of the Seller’s terms. The Terms and Conditions shall in all respects be governed by English law.

Reservations

All orders are subject to acceptance by Wardman & Wythe. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.

Returns

Due to the nature of our services, if you are unhappy with the product we ask that you return the merchandise to us. The cost of returning the merchandise will remain that of the Buyer. Any claims for defects, damages, or shortages must be made in writing within five (5) business days after receipt of the merchandise. It is up to the discretion of Wardman & Wythe to offer a reprint and/or replace the order.

Payment

We do not provide credit facilities for print services and orders will not be processed until payment has cleared.

Warranty

Wardman & Wythe neither makes any explicit warranty nor implies or accepts any responsibility other than possible replacement of the products that Buyer is buying. Wardman & Wythe may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price.

Cancellations and Refunds

If you would like to cancel your order once it has been placed you must notify Wardman & Wythe at the earliest opportunity. Once the order has been placed we are unable to guarantee that the production process of your job can be stopped. Orders that are already being processed, in production, or in dispatch, cannot be cancelled or refunded. If your order is cancelled before processing but has already consumed considerable admin you will be invoiced at our standard rate. In addition, if your order is cancelled after specific supplies and/or materials have been ordered you will be charged for these materials accordingly.

Shipping

Wardman & Wythe will arrange for shipping with the courier on behalf of the Buyer. The Buyer is fully responsible for the shipping and handling cost. Wardman & Wythe will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping courier.

Limitation of Liability

Wardman & Wythe will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations. Wardman & Wythe shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold Wardman & Wythe responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Wardman & Wythe LLP and its affiliated company on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person’s right to privacy or other personal rights.

The customer shall indemnify and hold us blameless against all demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) the reproduction of the materials by us infringes the intellectual property or other rights of any third party or misuses the confidential information
of a third party.

Assignment of Copyright

All design work commissioned or ordered by the customer and originated by Wardman & Wythe shall, as to its material elements and as to the copyright or design right in relation to it, belong to Wardman & Wythe.

The customer shall not have any right to reproduce or authorise any other person to reproduce any such design work in whole or in part or do any act which would, in the absence of written authorisation by Wardman & Wythe, infringe any copyright or design right which may subsist in relation to any such design work. Unless, the artwork being printed is the intellectual property of the customer.

We may, at the request of the customer, assign the copyright and design right of design work to the customer upon payment of our expenses in relation to such assignment.

Breach of copyright in relation to design work commissioned or ordered by the customer where the customer has not received written authorisation for the reproduction of the artwork or where the artwork has been used without copyright being assigned to the customer will incur a fee specified by Wardman & Wythe.